Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with an offshore sportsbook? This is the page for that. We rely on reader input as much as our own research to keep our rankings honest, so hearing from you actually matters to how this site works.
How to Reach the Team
The best way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer during busy periods. If your question relates to a specific sportsbook, please include the name and a brief description of what happened — it helps us look into it faster.
What We Can Help With
- Corrections or updates to bonus terms, odds coverage, or banking details in our reviews
- Feedback on payout speed, verification delays, or customer support experiences at any offshore sportsbook we cover
- Questions about how we score and rank sites, including our approach to reliability and fund safety
- General suggestions for improving the site or covering something we've missed
What We Can't Do
We're an independent review and comparison resource — we don't operate any sportsbook, hold player funds, or have the authority to resolve account disputes, process withdrawals, or overturn a book's decision on a wager. If you're having a problem with a deposit, a delayed payout, or a closed account, that has to go through the sportsbook's own support channels first. Since offshore sportsbooks sit outside US state regulation, there's no state gaming commission or ombudsman you can escalate to the way you could with a licensed domestic operator — this is one of the real trade-offs of betting offshore, and it's worth going in with clear eyes about it.
Before You Write In About a Specific Book
If your message is about a payout delay or a banking issue at a site like Lucky Rebel, Bovada, or BetOnline, we're glad to hear about it and factor it into future updates, but we can't intervene directly on your account. It's worth keeping records of your correspondence with the book's support team and screenshots of any relevant transactions in case you need them later. We use reader-reported experiences like these, alongside our own ongoing research, to adjust how we rank and describe payout speed and reliability across the sites we cover.
Feedback on Our Rankings
Our editorial ratings reflect factors we can actually assess — track record, banking options, market coverage, bonus terms, and reported payout behavior. Commission from any operator never buys a higher position on our list. If you think we've got something wrong about a specific site's odds, limits, or crypto withdrawal times, tell us what you've seen — specifics help far more than a general complaint.
Other Places to Look First
Some questions are already answered elsewhere on the site. If you want to understand how we evaluate and rank sportsbooks, check our About Us page. If you're concerned about your own betting habits or want tools and helpline information, our Responsible Gambling page covers that in full, including the number for the National Council on Problem Gambling helpline, 1-800-GAMBLER. For questions about how the site itself operates, our Terms and Conditions page has the details.
A Reminder on Eligibility
Brawny Jims is intended for adults aged 21 and over. Nothing on this site is directed at anyone under that age, and we don't provide contact support or account assistance to minors under any circumstance. Betting with an offshore sportsbook carries risk — including the risk of losing money and the possibility that a book delays or refuses a payout — and nothing we publish should be read as a guarantee of any outcome. If gambling has stopped feeling like entertainment, the helpline 1-800-GAMBLER is available for confidential support.